An enterprise content management (ECM) system can significantly improve business efficiency, reduce costs and increase employee and customer satisfaction. ECM software adds measurable value to almost any department within a company: accounting, human resources, sales, legal and more all can benefit.

 

An enterprise content management system consists of several components that handle the different stages of information management in a typical organization.

The essential capabilities of an ECM system are:

• Capture: Importing, digitizing and extracting key data points from any source, including PDFs, email, fax, scans, native applications, and more.

• Manage: Organizing, indexing and annotating documents to ensure they support business processes.

• Process: Automatically routing and approving documents within the scope of a defined digital workflow to support critical business processes and compliance initiatives.

• Collaborate: Editing in native applications in carefully version-controlled environments to maintain focus on the master version.

• Archive: Secure, compliant archiving with retention policy options to either protect or control the destruction of certain types of information.

• Integrate: Connect data and documents to other corporate applications through native connectors or APIs.

Non-essential components might include web content management or physical records management. However, these are not offered by all vendors as they are not the core use-case of ECM. Depending on the provider, ECM systems are provided as various individual program modules and components combined into a suite, or as one holistic system.

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